Complaints Procedure

SMC makes every effort to maintain its dedication to providing excellence in customers service. We constantly strive to go that extra mile so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

SMC is your first port of call should you feel that anything has gone wrong with the service that we provide to you. By contacting us directly or filling in our feedback forms you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

Give us your feedback

The Motor Ombudsman

If you feel we have not resolved your issues, you may like to know that SMC is subscribed to the Motor Ombudsman for New Cars and Service & Repair. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Should you have a dispute with SMC regarding your New Vehicle Purchase or Service & Repair that cannot be settled, we refer you to The Motor Ombudsman Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found here or alternatively you contact their Advice Line on 03452 413 008.