SMC Complaints Procedure

SMC makes every effort to maintain its dedication to providing excellence in customer service. We constantly strive to go that extra mile so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

How do I register my complaint?

  • At one of our SMC dealerships - in person
  • Phone our SMC Head Office directly - 01895 209 700
  • Write to us at SMC Head Office, 331 Long Lane, Hillingdon, United Kingdom, UB10 9JU
  • Or complete our Feedback Form below

Give us your feedback

Make the process easier on yourself and help us by having the following information ready:

  • Your full name
  • Your vehicle registration number (if required)
  • The name of the dealership/department and/or person you have dealt with
  • A short description of your question or concern
  • How you feel we can help you
  • Your best contact details for us to contact you on

The Motor Ombudsman

If you feel we have not resolved your issues, you may like to know that SMC is subscribed to the Motor Ombudsman for New Cars and Service & Repair. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Should you have a dispute with SMC regarding your New Vehicle Purchase or Service & Repair that cannot be settled, we refer you to The Motor Ombudsman Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found here or alternatively you can contact their Advice Line on 03452 413 008.